Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
What is the standard shipping time for luxury apparel?
We offer expedited global shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-10 business days depending on customs processing.
How do I handle returns for high-end boutique items?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all security tags and designer packaging intact to qualify for a full refund.
Are your products guaranteed to be authentic?
Absolutely. Every item sold on Princess Charter Yachts is sourced directly from the designers or authorized distributors and comes with a certificate of authenticity where applicable.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal, Apple Pay, and select luxury financing options.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, orders are processed immediately. You may request a cancellation within 2 hours of purchase; after that, the order must be processed as a standard return.
How do I determine the correct size for my purchase?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend contacting our personal styling team for a bespoke fit consultation.